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Unable to log into IT Shop - A server for login could not be determined

Hello,

 

I have been working to configure a Quest One Identity Manager IT Shop, but have not had success when logging into the web interface.

 

The message I get from the website is "[1074013] Login Failed! A server for login could not be determined. Servers are overloaded or partially not operational."

 

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MessageFromWebsite.PNG

 

Opening the IT Shop log file, I see the following at the bottom:

 

2013-08-05 11:22:06 Error (VI.WebBase.AppInfo) : [1068007] Error detecting state of application (App01).
  [System.Net.WebException] The remote server returned an error: (401) Unauthorized.
   at VI.WebBase.AppInfo._GetValues(String values)
   at System.Net.WebClient.DownloadData(Uri address)
   at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)

 

2013-08-05 11:22:10 Error (VI.WebBase.AppInfo) : [1068007] Error detecting state of application (App01).
  [System.Net.WebException] The remote server returned an error: (401) Unauthorized.
   at VI.WebBase.AppInfo._GetValues(String values)
   at System.Net.WebClient.DownloadData(Uri address)
   at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request)

 

2013-08-05 11:22:10 Error (LoginRequestHandler) : [1074013] Login failed!
  A server for Login could not be determined.
  Servers are overloaded or partially not operational.
   at VI.WebApplication.LoginRequestHandler.OnProcessRequest(HttpContext context)

 

I have checked the event viewer on both the IIS server and SQL server, but no errors in Application, System or Security logs.

 

As a side note, I am able to successfully log into the Web Designer.

 

Below is my Web.Config settings. Note that I have also tried to add https://web.q1im.local/Q1IM to the Host 1 Segmentation, but the same error still appears.

 

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Clik here to view.
web_config.PNG

 

Any ideas on where I should look next?

 

Thanks,

Roman


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