I have installed Q1IM with all of the defaults settings and tried to recreate the builtin IT Shop (with different names ofcourse).
Everything could be configured in Manager, I've created a IT Shop, Shelfs, Products, Customers, Services and Resources and combined these all in the IT Shop. I did not configure the approval policy because we do not want any approvals at this point.
When opening the webportal I only see the "Active Directory Groups" service category on the New Request tab and not our newly created Service category.
Should I need to reload the database or something before my IT Shop is shown in the web portal?