Q1IM and its IT shop offer possibilities to shop for more", than just access rights. In theory, all kinds of assets (but in this case especially IT assets like applications, mobile phones, laptops, accessories, etc.) can be ordered through the IT shop. Through "provisioning" the ordering proces can be automated in part or whole.
The question, however, is whether Q1IM is really up to this task, or whether it is better to use a product that is specialized in this particular area (e.g. BMC Remedy).
The main reasons for exploring the option of solving this with Q1IM are because it offers strong integration with Identity Management en because we use Q1IM as our solution for IAM.